At 2621011 Ontario Inc. (“TLC Resources”), we are committed to maintaining the accuracy, confidentiality and security of your personal information.
As a general rule, TLC Resources collects personal information directly from you. In circumstances where the personal information that we collect about you is held by a third party, we will obtain your permission before we seek out this information from such sources (such permission may be given directly by you or implied from your actions).
From time to time, we may use the services of third parties in our activities and operations and may also receive personal information collected by those third parties in the course of the performance of their services for us or otherwise. Where this is the case, we will take reasonable steps to ensure that such third parties have represented to us that they have the right to disclose your personal information to us.
Where permitted or required by applicable law or regulatory requirements, we may collect information about you without your knowledge or consent.
We may collect information related to your visit to our website or use of our service including the through your participation in our products or services or through the internet protocol (“IP”) address and domain used to access our services and website. We may also be provided with the type and version of your browser, the website, portal or platform from which you came to access our services, the pages at which you entered and exited, affiliate log-in credentials, any website page that is viewed by that IP address and what country you are from. If you use a mobile device with location services enabled, we may collect and process information about your actual location through GPS signals, nearby Wi-Fi access points or cell towers. We use this information to monitor our services as well as website’s performance (such as number of visits, average time spent, page views) and for our business purposes.
In addition, we collect the personal information that you submit to us, such as your name, username, email address and any other contact or other information that you choose to provide by using the “contact us” portion of the website and mobile app.
Where you request information from us, we may use the e-mail address that you provide to send you information about offers on the services that we believe may be of interest to you. If you have asked us to put you on an e-mail mailing list to provide you with certain information on a regular basis, or if we send you information about our offers on products and services by e-mail, you may ask us to remove you from the list at any time (using the unsubscribe instructions provided with each e-mail and on our website).
When you visit our website or log in to the service, we place a “cookie” during the sign in process on the hard drive of your computer or device to track your visit. A cookie is a small data file that is transferred to your hard drive through your web browser and that can only be read by the website that placed the cookie on your hard drive. The cookie acts as an identification card and allows our website to identify you and to record your login status and preferences. The cookie allows us to track your visits to affiliate websites so that we can better understand your use of our service and so that we can customize and tailor the service to better meet your needs.
Most web browsers’ default setting is to accept cookies. However, web browsers enable you to change this setting to have your web browser either notify you prior to a website placing a cookie on your hard drive so that you can decide whether or not to accept the cookie or automatically prevent the placing of a cookie on your hard drive. If cookies are not accepted, you may not be able to access certain pages on the website. TLC Resources partners may use other tracking technology such as a web beacons, software installations or otherwise which may also not function if cookies or the other third-party software technology is not accepted.
As we do not control the infrastructure of the internet, to facilitate the provisioning of services to you, TLC Resources may permit third-party companies to collect certain anonymous information when you visit our website or use our services. These companies may use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to this and other websites in order to provide advertisements likely to be of greater interest to you. These companies typically use a cookie or third-party web beacon to collect this information. To learn more about this behavioral advertising practice or to opt-out of this type of advertising, you can visit networkadvertising.org.
Our website, social media spaces or email digests may contain links to other websites that may be subject to less stringent privacy standards. These links are provided for your convenience only. We cannot assume any responsibility for the accuracy or form of the content, privacy practices, policies or actions of the third parties that operate these websites, platforms or portals which you access our services. TLC Resources is not responsible for how such third parties collect, use or disclose your personal information. You should review the privacy policies of these platforms, portals or websites before providing them with personal information.
Generally, TLC Resources collects personal information to enable us to undertake, manage and maintain our activities, improve our services and operations, including:
We may use and disclose your personal information:
We may use or disclose your personal information without your knowledge or consent where we are permitted or required by applicable law or regulatory requirements to do so including, but not limited to:
Where permitted by law, we may share your personal information with our employees, contractors, consultants and other parties who require such information to assist us with managing our relationship with you, including: third parties that provide services to us or on our behalf; third parties that assist us in the provision of services to you including, but not limited to, provisioning of counselling services, software hosting/distribution and payment processing; and third parties whose services we use to conduct our activities and operations.
Further, your personal information may be disclosed:
We collect, use or disclose your personal information where we have your consent to do so. Depending on the sensitivity of the personal information, your consent may be implied, deemed (using an opt-out mechanism) or express. Express consent can be given orally, electronically or in writing. Implied consent is consent that can reasonably be inferred from your action or inaction. When you enter into an agreement with us, we will assume your consent to the collection, use and disclosure of your personal information for purposes related to the performance of that agreement and for any other purposes identified to you at the relevant time.
As described above, we may collect, use or disclose your personal information without your knowledge or consent where we are permitted or required to do so by applicable law or regulatory requirements.
You may withdraw or alter your consent at any time, subject to legal or contractual obligations and reasonable notice, by contacting our Privacy Officer using the contact information set out below. All communications with respect to such withdrawal or variation of consent should be in writing and addressed to our Privacy Officer.
TLC Resources endeavours to maintain physical, organizational, technical and procedural safeguards that are commercially appropriate to the sensitivity of the personal information in question. These safeguards are designed to prevent your personal information from loss or theft and unauthorized access, copying, use, modification or disclosure.
We kindly ask that you do not submit any sensitive personal information outside of secure channels. Please ask if you have any questions as to whether the channel in which you submit information is secure. If you are sending information to TLC Resources via email, please ensure the accuracy of our email address. If you wish to receive information from TLC Resources via email, please ensure the accuracy of your email address.
The information that you use and provide is your responsibility.
The security of your personal information is important to us. Please advise our Privacy Officer immediately of any incident involving the loss of or unauthorized access to or disclosure of personal information that is in our custody or control.
Your account contains information provided by you on registration such as username, email and other identifying information. Please log in to your account to edit, modify or remove this information.
You can ask to see your personal information. If you want to review, verify or correct your personal information, please contact our Privacy Officer. Please note that any such communication must be in writing.
When requesting access to your personal information, note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with, the personal information that we hold about you. We may charge you a fee to access your personal information; however, we will advise you of any fee in advance. If you require assistance in preparing your request, please contact the office of our Privacy Officer.
Your right to access the personal information that we hold about you is not absolute. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal information that we hold about you. In addition, the personal information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices.
In the event that we cannot provide you with access to your personal information, we will endeavour to inform you of the reasons why, subject to any legal or regulatory restrictions.
TERMS OF SERVICE
BEFORE USING THE TLC RESOURCES MOBILE APPLICATION, WEBSITE, OR OTHER TLC RESOURCES, YOU MUST ACKNOWLEDGE THAT YOU AGREE TO BE BOUND BY THESE TERMS OF SERVICE.
The website and mobile app are provided by 2621011 Ontario Inc. (“TLC Resources”). The website and mobile app provide general information and informative resources but are not a substitute for counselling services. Counselling services are provided directly by separate, qualified counsellors through a direct engagement by you with separate qualified providers with whom you will enter into further terms of service.
Last updated on June 15, 2020
IF YOU ARE THINKING ABOUT SUICIDE OR IF YOU ARE CONSIDERING HARMING YOURSELF OR OTHERS OR IF YOU FEEL THAT ANY OTHER PERSON MAY BE IN ANY DANGER OR IF YOU HAVE ANY MEDICAL EMERGENCY, YOU MUST IMMEDIATELY CALL THE EMERGENCY SERVICE NUMBER (911) AND NOTIFY THE RELEVANT AUTHORITIES. SEEK IMMEDIATE IN PERSON ASSISTANCE. THE INFORMATIVE CONTENT PROVIDED UNDER THESE SERVICES IS NOT DESIGNED FOR USE IN ANY OF THE AFOREMENTIONED CASES AND OUR COUNSELLORS CANNOT PROVIDE THE ASSISTANCE REQUIRED IN ANY OF THE AFOREMENTIONED CASES.
The “Site”, “Services”, “Users” and the “Terms”
TLC Resources (“we”, “our” “us” and terms of similar meaning) provides the TLC Resources mobile application and use of the TLC Resources website and any applications, mobile and touch versions and any individual sites or client-specific, city-specific, or other area-specific sites we have now or in the future (the “Site”), or other software provided by TLC Resources for use with the site or otherwise (altogether referred to as the “Services”) to you subject to these terms of service, as amended (these “Terms”).
The Services and Site are provided for your own personal use only. You may not resell, lease, assign or provide the Services, Site or any content contained therein in any other way to anyone else.
TLC Resources provides informational services: TLC Resources does not provide counselling services
TLC Resources provides general information through its website and mobile applications. TLC Resources does not provide counselling services. This information is not intended be relied upon as, or in replacement of, counselling services Clients seeking counselling services will be required to enter into separate counselling agreements with a qualified counsellor. If you wish to enter into a counselling services agreement, please contact Family TLC client services via phone at 705-315-0406 or by email email@example.com. TLC Resources provides an intake form for submission to Family TLC. You may complete the applicable TLC Resources intake form through the website or mobile application and your information will be provided to Family TLC to determine whether Family TLC may provide these separate counselling services.
Clients or prospective clients interested in viewing the resources available on the TLC Resources mobile application must first register through the mobile app. Registration is free and no initial purchase is required.
TLC Resources does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register for the Services. These Services are not generally directed to persons under 18. TLC Resources may provide services to persons under the age of majority through a separate process requiring the custodial parent or guardian to complete a separate questionnaire and application. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will remove that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at firstname.lastname@example.org with the subject line: “TLC Resources Inquiry”.
After registration, please advise TLC Resources immediately of any changes including name, address; telephone numbers and e-mail address by contacting us at email@example.com with the subject line “TLC Resources Account Update”.. If TLC Resources believes that some of its records are inaccurate, we may contact you to verify our records. TLC Resources reserves the right to refuse services to anyone it believes it has incomplete or inaccurate information.
You are solely responsible for ensuring that these Terms are in compliance with all laws, rules and regulations applicable to you and the right to access the Services is revoked where these Terms or use of the Services is prohibited and, in such circumstances, you agree not to use or access the Services in any way. You may not access or use the Site if we have previously banned you from the Site. You acknowledge that you will not use the information on our site to set up a similar or competing site or service.
Copyright and Trademarks Owned by Us
Other than the user content which we permit to be posted on our Site or Service, if any, the Site, Service, all content and all software or program available on the Site and Service or used to create and operate the Site or Service, is the property of the TLC Resources or its licensors, and is protected by Canadian and international copyright laws, and all rights to the Site, such Content and such software are expressly reserved. Use of Family TLC’s copyright and trademarks on our website and mobile application are done so under license.
Other than user content, the Site, the TLC Resources logo and all other product or service names, slogans or logos displayed on the Site are registered or common law trademarks of TLC Resources or its licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of TLC Resources or the applicable trademark holder. In addition, the look and feel of the Site, including all page headers, button icons, custom graphics and scripts may not be imitated, used or copied in whole or in part, without the prior written permission of TLC Resources.
Any copying, posting, transmitting, distributing, linking, deep linking, or otherwise modifying of the Services or without the express written permission of TLC Resources is strictly prohibited. Any violation of this policy may result in a copyright, trademark or other intellectual property right infringement that may subject user to civil and criminal penalties.
Intellectual Property of Vendors and Third-Parties
All other trademarks, company names, product names and logos mentioned on the Site are the property of their respective owners. Reference to any product, service, process or other information, by trade name, trademark, supplier, manufacturer or otherwise does not constitute or imply sponsorship, endorsement or recommendation thereof by TLC Resources. You acknowledge that you will not use any third party intellectual property rights in relation to the Services without the prior written consent of the appropriate holder of such rights. You represent and warrant that your use of the Site and the Content will be consistent with this license and will not infringe or violate the rights of any other party or breach any contract or legal duty to any other parties, or violate any applicable law.
Responsibility of User Content
We have no responsibility or liability for your user content or the user content of others on the Services, or for any loss or damage your user content may cause to other people. We are not obligated to make use of your user content and we may also remove or modify your user content at our absolute discretion at any time and for any reason.
User Content Must be Appropriate Content
By providing us content, you are providing TLC Resources a royalty-free, non-exclusive, worldwide, perpetual, irrevocable right and license to use, reproduce, perform, display, distribute, adapt, modify, re-format, create derivative works of, and otherwise commercially or non-commercially exploit in any manner, any and all of the content you provide on TLC Resources, and to sublicense the foregoing rights to our affiliates and partners for our uses including, but not limited to, promotional or market research purposes.
Availability of the Services or Site
You acknowledge that there may be interruptions in service or events that are beyond our control. While we use reasonable efforts to keep the Services and Site accessible and available, the Services or Site may be unavailable from time to time for any reason. You understand and acknowledge that due to circumstances both within and outside of our control, access may be interrupted, suspended or terminated. TLC Resources retains the right at our sole discretion to deny service, or access to the site to anyone or an account, at any time and for any reason.
Transmission of Information
Because we do not control the security of the Internet or other networks you use to access the Services, Site, or methods in which you communicate with us, we can’t be, and are not responsible for, the security of information, including personal information and financial data that you choose to communicate with TLC Resources and the Site while it is being transmitted. In addition, TLC Resources is not responsible for any data lost during transmission. TLC Resources does not accept financial data or conduct financial transactions on its site. TLC Resources will not require that such data is provided for use of the site. TLC Resources recommends reviewing the terms and conditions of any external site in which you engage in financial or private information sharing transactions.
Accuracy of Information posted on the Site
TLC Resources does not represent or warrant that any information obtained via the Site, including information about any counselling services, product is accurate, error free or that it is up to date or relevant to you whatsoever. TLC Resources does not endorse, recommend, or guarantee any goods or services featured on the site or provided through the Services, and nothing will be considered an endorsement, recommendation, warranty or guarantee of the foregoing by TLC Resources.
NO LIABILITY FOR CLAIMS
You waive and shall not assert any claims or allegations of any nature whatsoever against TLC Resources, its respective affiliates or subsidiaries, , contractors, licensors, advertisers, users or other partners, any of its successors or assigns, or any of their respective officers, directors, agents or employees or other related parties (collectively, the “Released Party”) arising out of or in any way relating to your use of the Services, Site or the content, including, without limitation, any claims or allegations relating to the alleged infringement of proprietary rights, alleged inaccuracy of content or counselling services, or allegations that any Released Party has or should indemnify, defend or hold harmless you or any third-party from any claim or allegation arising from your use or other exploitation of the Site. You use the Services at your own risk.
NO LIABILITY FOR DAMAGES
Without limiting the foregoing, neither TLC Resources nor any other Released Party shall be liable for any direct, special, indirect or consequential damages, or any other damages of any kind, including but not limited to loss of use, loss of profits or loss of data, whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the Services, use of the Site or the Content, including without limitation any damages caused by or resulting from your reliance on the Site or other information obtained from TLC Resources or any other Released Party or accessible via the Site, or that result from mistakes, errors, omissions, interruptions, deletion of files or email, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from acts of God, communications failure, pandemic, theft, destruction or unauthorized access to TLC Resources or any other Released Party’s records, programs or services.
In no event shall the aggregate liability of TLC Resources, whether in contract, warranty, tort (including negligence, whether active, passive or imputed), product liability, strict liability or other theory, arising out of or relating to the use of the Services or Site exceed any fees paid by you during the three months prior to the date of the filing of any claim. You acknowledge that TLC Resources shall not be liable for any amounts if you had not paid any fees directly to TLC Resources.
Indemnity for Use of the Site
You shall defend, indemnify and hold harmless TLC Resources and the other Released Parties from any loss, damages, liabilities, costs, expenses, actions, claims and proceedings (including reasonable legal and experts’ fees and costs) arising out of or related to (i) any use or access by you (or on your behalf) of the Services or Site; (ii) any breach by you of any agreements, or representations and warranties contained in these Terms, (iii) any access to or use of the Service or Site by you in violation of any rights of TLC Resources or any third-party, including, but not limited to, copyright including moral rights, patent, trade secret, trademark, or other intellectual property rights and publicity and privacy rights, (iv) any access to or use of the website by you in violation of any applicable law, rule or regulation, or (v) any unauthorized access of, or through, the website to any computer system.
We may provide notices to you in the following ways:
Receiving Information from TLC Resources
TLC Resources may send you printed or email information regarding your account status as well as marketing information we believe may be of interest to you including through remarketing. When you register for an account, you consent to receive all these types of information from us. However, you will be given the opportunity to opt-out of emails from TLC Resources by providing written notice to firstname.lastname@example.org subject line “TLC Resources Opt-Out” .
You and TLC Resources explicitly agree that all disputes, claims or other matters arising from or relating to your use of the Site will be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein and attorn to jurisdiction of the courts within the Toronto region.
Method of Conflict Resolution
Except where prohibited by applicable law, any claim, dispute or controversy (whether in contract or tort, pursuant to statute or regulation, or otherwise, and whether pre-existing, present or future) arising out of or relating to (a) these Terms; (b) the Services, Site or Content; (c) oral or written statements, advertisements or promotions relating to these Terms or to the Site; or (d) the relationships that result from these Terms or the Site or Content (collectively, a “Claim”) will be referred to and determined by a sole arbitrator (to the exclusion of the courts excepting judicial review). If you have a Claim, you should give written notice to arbitrate at the email address specified below. All notices shall be delivered to your address provided by you on registration or as updated in writing. Arbitration will be conducted by one arbitrator pursuant to the commercial arbitration laws and rules in effect on the date of the notice in the Province of Ontario located in Toronto.
Waiver of Future Class Action
Except where prohibited by applicable law, you waive any right you may have to commence or participate in any class action against TLC Resources related to any Claim and, where applicable, you also agree to opt out of any class proceedings against TLC Resources.
Compliance with Local Laws
If you choose to access the Site from locations other than Ontario, you will be responsible for compliance with all local laws of such other jurisdiction and you agree to indemnify TLC Resources and the other Released Parties for your failure to comply with any such laws.
Termination occurs when your account is terminated. You or TLC Resources may terminate your use of the Services at any time. TLC Resources maintains ethical practices and will not tolerate any misuse of our tools and resources by any person. If misuse occurs, we may immediately terminate the relationship and prevent any further misuse.
A TLC Resources client may terminate their account by providing written notice to email@example.com subject line “Account Termination” . TLC Resources reserves the right to retain user information, including personal information, for its legal or business purposes, or converting such information in a non-aggregated or non-identifiable form, permanently.
If events beyond TLC Resources control materially affect TLC Resources ability to operate the TLC Resources Services, the Services may be suspended or terminated without notice.
Your affirmative act of registering for an account constitutes your electronic signature to the Terms of Service and your consent to enter into agreements with us electronically.
TLC Resources’ Right to Modify Terms
We reserve all rights to change or modify any of the terms and conditions contained in these Terms, any policy or guideline of the Services, any feature, or functionality, at any time and in our sole discretion, with or without notice. We may make changes to these Terms to reflect changes in legal or regulatory obligations or for our other business purposes. If you do not agree with the changes, you can cancel your account with us according to the termination provisions provided in these terms. Unless otherwise specified, any changes or modifications are effective immediately upon posting of the revisions on the website, and your continued use of the Services after such time constitutes your acceptance of such changes or modifications. We may notify you for material changes to these Terms, but you acknowledge that we are not obligated to do so. All issues and questions concerning the construction, validity, interpretation, and enforceability of the Program, or the rights and obligations of any User in connection with the Program, shall be governed by, and construed pursuant to the sole discretion of TLC Resources.
If any part of these Terms is considered invalid for whatever reason, the remaining parts of these Terms will still be considered valid and enforceable.
User may not assign or transfer any or all of their rights without prior written consent of TLC Resources. TLC Resources may assign any or all of its rights hereunder to any party without your consent. These Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.
In accordance with the obligations of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (Text with EEA relevance)
Eazi-Business Ltd does not own any of the client data stored or processed via the service .
Eazi-Business Ltd is not responsible for the content of the personal data contained in the client data or other information stored on its servers.
At the discretion of the client or user nor is Eazi-Business Ltd responsible for the manner in which the client or user collects, handles disclosure, distributes or otherwise processes such information.
The Old School House,
1st Floor, 65A London Road, Oadby, Leicester, UK. LE2 5DN
Contact e-mail: firstname.lastname@example.org
We respect your privacy rights and provide you with reasonable access to the Personal Data that you may have provided through your use of the Services.
If you wish to access or amend any other Personal Data we hold about you or to request that we delete any information about you that we have obtained from an Integrated Service, you may contact us.
At your request we will have any reference to you deleted or blocked in our database.
You may update, correct, or delete your Account information and preferences at any time by accessing your Account settings page on the Service.
Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytic, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so
You may decline to share certain personal data with us, in which case we may not be able to provide to you some of the features and functionality of the Service.
At any time, you may object to the processing of your personal data, on legitimate grounds except if otherwise permitted by applicable law.
Unless you want to use advanced features in applications, we do not require any form of registration, allowing you to use the application without telling us who you are.
However some services do require you to provide us with personal data.
In these situations, if you choose to withhold any personal data request by us, it may not not be possible for you to gain access to certain parts of the application and for us to respond to your query.
We use the information that we collect in a variety of ways in providing the service and operating our business.
Including the following operations:
- Maintain, enhance and provide all features of the service, to provide the services and information that you request,
to respond to comments and questions and to provide support to users of the service we process client data solely in accordance with the directions provided by the applicable client or user improvements.
- We may use a visitor or user email address or other information other than client data to contact that visitor or user for administrative purposes such as customer service,
to address intellectual property infringement, right of privacy violations or defamation issues related to the client data or personal data posted on the service.
Latest update: April 24, 2018.